1. Mastering the Art of Persuasion, by Betty A. Marton; 2. How to Bring About Change by Paying Attention to What You and Others Say, by Loren Gary; 3. How to Make Your Case in Thirty Seconds or Less, Nick Wreden; 4. Are You Asking the Right Questions? by John Baldoni; 5. Is One-Dimensional Communication Limiting Your Leadership? by Theodore Kinni; 6. How to Listen: Listening Is an Integral Part of Good Business Communication, Richard Bierck; 7. The Truth Behind the Smile and Other Myths: Reading Body Language is Important But the Clues May Be Misleading, by Nick Morgan; 8. Are You Standing in the Way of Your Success? by Nick Morgan; 9. What Your Face Reveals and Conceals: Eight Communication Lessons from the Research Front ; 10. 'Reading Others Signals: Get Around Resistance and Win Over the Other Side, by Liz Simpson; 11. How Can You Tell When Your Teammate Is Lying? Revealing the Hidden Clues to Deceit ; 12. How to Speedread People ; 13. Communicating Under Pressure: Don't Let Stress Strain Communication, by Anne Field ; 14. Managing Anger: Learn to Deal with It Effectively, Richard Bierck; 15. When the Direct Approach Backfires, Try Indirect Influence: Six Tactics for Getting Your Point Across with Subtlety, by Martha Craumer; 16. Is There Any Good Way to Criticize Your Coworkers? An Expert Offers a Road Map to Successful Criticism

Harvard Business School Press