Customers buying from us can rest easy. Returning an item is a hassle free process and customers can return any item to us within 30 days of ordering for any reason. Customers outside UK/Europe can return an item within 45 days of ordering as orders can sometimes take slightly longer to reach them. Simply fill out our online query form or drop us an email at firstname.lastname@example.org and we will take you through the process of returning an item.
If a return shipping fee is required, then if the reason for return is down to a mistake at our end we will of course cover this cost. If the reason for return is not due to a mistake on our part, we ask that customers arrange and pay for their own return shipping. It is always best to get in touch with us to confirm a return first, customers who return items without confirming with us might not be liable for a full refund of their shipping cost (we have cheaper methods of getting stuff back to us, which is why we ask you to get in touch before returning an item).