When you buy a used copy YOU SAVE
1.18Kg of CO2
148 litre(s) of Water
0.0089 Tree(s)
1 book donated to global literacy projects
Five Star Service :How to deliver exceptional customer service
Five Star Service :How to deliver exceptional customer service
paperback
Published:
24 September, 2015
paperback
Published:
24 September, 2015
Standard worldwide delivery by
Fri, July 10 - Wed, July 15
Order within
0
Condition:
USED
$8.56
RRP
$17.20
You save $8.65 (50%)
Available
3
in stock
FREE Returns within 30 days
Popular Books by Michael Heppell
View All Books by Michael Heppell
Description
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
More Details
| Type | Book |
|---|---|
| ISBN13 | 9781292100203 |
| ISBN10 | 1292100206 |
| Number Of Pages | 296 |
| Item Weight | 420 g |
| Product Dimensions | 137 x 213 x 20 mm |
| Publisher / Reseller | Pearson Education Limited |
| Format | paperback |
| Edition | 3rd edition |
See More +
GoodReads Reviews
Author's Bio
Michael Heppell is one of the UK’s top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousands of individuals and used by many hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.