Managing The Professional Service Firm

4.15 ( 1,512 Ratings by Goodreads)
Managing The Professional Service Firm

Managing The Professional Service Firm

(Author)
4.15 (1,512 Ratings by Goodreads)
paperback
Published: 6 January, 2003
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Description

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
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More Details

Type Book
ISBN13 9780743231565
ISBN10 0743231562
Number Of Pages 400
Item Weight 1000 g
Publisher / Reseller Simon & Schuster
Format paperback
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Media Reviews

Tom Peters

author/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management

The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.


Frederic W. Gluck

former managing director, McKinsey & Company

Important reading -- not just for managing partners, but for new associates.


James L. Heskett

Professor, Harvard Business School; co-author of Service Breakthroughs

David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.

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GoodReads Reviews

Author's Bio

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

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