Managing the Professional Service Firm
Managing the Professional Service Firm
paperback
Published:
9 June, 1997
paperback
Published:
9 June, 1997
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Description
This text offers practical ideas on the managerial problems of professional service firms. It shows that professional firms are different from other business enterprises in two ways. First, they are in the business of providing highly customized services and therefore cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals, therefore firms must compete not only for clients, but also for talented professionals. This text explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behaviour of practice leaders.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780684834313 |
| ISBN10 | 0684834316 |
| Number Of Pages | 368 |
| Item Weight | 433 g |
| Publisher / Reseller | Simon & Schuster |
| Format | paperback |
| Edition | New edition |
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Media Reviews
Tom Peters author/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.
James L. Heskett Professor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.