The Trusted Advisor

3.81 ( 4,897 Ratings by Goodreads)
The Trusted Advisor

The Trusted Advisor

(Author) (Author) (Author)
3.81 (4,897 Ratings by Goodreads)
paperback
Published: 2 January, 2002
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Description

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.
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More Details

Type Book
ISBN13 9780743207768
ISBN10 0743207769
Number Of Pages 256
Item Weight 1000 g
Publisher / Reseller Simon & Schuster
Format paperback
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Media Reviews

William F. Stasior

senior chairman and former CEO, Booz-Allen & Hamilton

This book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well.


Carl Stern

CEO, Boston Consulting Group

An invaluable road map to all those who seek to develop truly special relationships with their clients.


Tom Peters

author of The Professional Service 50

This is a brilliant -- and practical -- book. In our world gone mad, trust is, paradoxically, more important than ever.


Professor Charles Fombrun

Leonard N. Stern School of Business, New York University

The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read.

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GoodReads Reviews

Author's Bio

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books. Robert M. Galford is a Managing Partner of the Center for Leading Organizations, where he works with senior executives at the intersection of strategy, organization, and leadership. In addition to The Trusted Advisor, Rob has coauthored three books: The Trusted Leader; Your Leadership Legacy; and Simple Sabotage, and has been a frequent contributor to the Harvard Business Review, HBR.org, and numerous other business publications. His educational background includes Liceo Segre, Turin, Italy, a BA in Economics and Italian Literature from Haverford College, an MBA from Harvard Business School and a JD from Georgetown University Law Center. Charles H. Green is a speaker and executive educator focused on trust in complex businesses and professional services firms. Charlie is founder and Chairman of Trusted Advisor Associates. In addition to The Trusted Advisor, Charlie wrote Trust-Based Selling, and coauthored The Trusted Advisor Fieldbook. He is a graduate of Columbia and of the Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting. Charlie lives in Boca Raton, Florida.

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