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IT Service Management :Support for your ITSM Foundation exam
IT Service Management :Support for your ITSM Foundation exam
paperback
Published:
21 March, 2016
paperback
Published:
21 March, 2016
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Description
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9781780173184 |
| ISBN10 | 1780173180 |
| Number Of Pages | 226 |
| Item Weight | 1000 g |
| Publisher / Reseller | BCS Learning & Development Limited |
| Format | paperback |
| Edition | 3rd New edition |
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Media Reviews
'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)
'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
GoodReads Reviews
Author's Bio
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.