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Putting Customers First (Essential Managers) - Essential Managers

2.00 ( 1 Ratings by Goodreads)
Putting Customers First (Essential Managers)
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Putting Customers First (Essential Managers) - Essential Managers

(Author) (Author)
2.00 (1 Ratings by Goodreads)
paperback
Published: 29 August, 2002
Standard worldwide delivery by Mon, July 20 - Thu, July 23
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$6.37
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Description

Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.
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More Details

Type Book
ISBN13 9780751338454
ISBN10 0751338451
Number Of Pages 72
Item Weight 124 g
Product Dimensions 6 x 177 x 127 mm
Publisher / Reseller DK
Format paperback
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Author's Bio

Andy Bruce, co-founder of SofTools Ltd. and Ken Langdon, former sales and marketing executive, have co-written 3 books in the Essential Managers series: 'Project Management', 'Strategic Thinking' and 'Do It Now!' Ken has also co-written Essential Managers 'Appraising Staff'.

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