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Front Office
Front Office
paperback
Published:
29 March, 1999
paperback
Published:
29 March, 1999
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Description
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780750642309 |
| ISBN10 | 0750642300 |
| Number Of Pages | 218 |
| Item Weight | 400 g |
| Publisher / Reseller | Taylor & Francis Ltd |
| Format | paperback |
| Edition | 2nd edition |
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