Understanding, Managing and Implementing Quality :Frameworks, Techniques and Cases

Understanding, Managing and Implementing Quality

Understanding, Managing and Implementing Quality :Frameworks, Techniques and Cases

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Published: 13 December, 2001
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Description

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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More Details

Type Book
ISBN13 9780415222723
ISBN10 0415222729
Number Of Pages 254
Item Weight 430 g
Publisher / Reseller Taylor & Francis Ltd
Format paperback
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