In a constantly changing business climate, all managers must be able to manage change in their organisation. The most difficult aspect of this process is implementing change because of the implications for jobs, working relationships, rewards and working conditions. Managing Change Successfully advocates an active approach to learning and builds on our knowledge of how adults learn. This practical book will help students understand how to gain the co-operation of others in implementing change, and how to help themselves and others cope with the stress of change. Central to the learning process is the development of visual representations of the mental models that influence our thinking. This book encourages readers to review and modify their models and assumptions in the light of interactions with fellow managers and the practical knowledge derived from influential theories. The book is divided into three sections: An introduction to the learning approach and tools 15 case histories recounted by managers involved in implementing change in diverse settings Learning to use the experiences embedded in the cases and one’s own experiences and theories in the literature, to develop effective leadership skills in implementing change This book is an essential aid to improving the ability to implement change successfully. It is especially suitable for managers attending executive development, MBA and other postgraduate programmes that include managing change.

Preface PART 1: INTRODUCTION 1. Introduction: Origins, Aims and Approach 2. Learning, Mental Models and Case Studies PART 2: CASES 3. Fundamental Organisational Change 4. Developing a Marketing Orientation 5. Downsizing and Outsourcing 6. Reorganising Support Services 7. Merging Organisations 8. Integrating IT into the Business 9. Unplanned Change in a Market Research Agency PART 3: CONCEPTUALISING EXPERIENCES OF SELF AND OTHERS 10. A Model for Implementing Change 11. Critical Management Competencies 12. Insights Through Theory: Generic Change Models 13. Insights Through Theory: Gaining Co-Operation 14. Insights Through Theory: Managing Stress 15. Concluding Comments: Developing Effective Leadership In the Implementation of Change.