This Manual contains a series of Lexcel approved procedures from which solicitors can prepare a manual for their firm. It will be invaluable for firms planning to seek or retain Lexcel accreditation and will be equally helpful to practices looking to improve their office management procedures. Readers of previous editions will find that the sample procedures have been completely revised. The contents have also changed to reflect the revised sections of the Law Society's Lexcel Practice Management Standard: Firmwide policies; Planning; Financial management; Facilities and information technology; People management; Supervision and risk management; Client care; Case and file management The practical nature of the Manual is enhanced by an accompanying CD-ROM which enables you to tailor each of the templates in the book to suit the requirements of your firm.

This edition has been written by a team of specialists under the editorship of Matthew Moore. Matthew is an experienced management consultant and trainer with web4law, a specialist quality and risk management consultancy working exclusively with the legal profession. He is trained as a lead auditor under ISO 9000 and an assessor under Investors in People. Previous publications include Quality Management for Law Firms (Law Society 2001). The other contributors are Michael Dodd, Rupert Kendrick, Charlotte Points and Simon Young.