Level 3 Business Administrator has been designed and written to support those studying for the Level 3 Business Administrator Apprenticeship and similar Level 3 Diplomas and Certificates in Customer Service. The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner. The book is designed to match the modules of study in the apprenticeship standard and make selective study very straightforward. It is intended that this book will become a valuable point of reference, not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Business Administration after the qualification has been achieved.

Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 3; Business Administrator Apprenticeship Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.