Born with 'learning difficulties' and all but abandoned by his schools, Neil went on to become kit man to Stoke City FC. Lou Macari, the club's then manager, described him as 'my best-ever signing'. But who is Neil Baldwin? As a boy in a working-class part of the Potteries in the fifties and sixties, the education system wrote him off. But Neil, who believes you can just 'get things by asking for them', knows his late Mum wanted him to have a happy life, and it's his duty to her to have one. So he does. At Keele University, they hold regular celebrations and services for the decades he's been a friend to the students, academics and vice-chancellors; but he's never been a student, a teacher, or had any formal connection with the place. At Stoke City Football Club, he's 'more famous than the players'. He's even got a dialogue going with the Queen - though that one's still a little one-sided. This is the inspiring, moving and at times hysterically funny story of Neil Baldwin's marvellous life.

Neil 'Nello' Baldwin was born in 1946. He was awarded the British Empire Medal (BEM) in the 2019 New Year's Honours list.