Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style.

Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition:

• Explains the key theories and concepts you need to know.
• Brings theory to life with a range of global case studies.
• Ties key ideas and debates to the reality of intercultural skills and practice.
• Adds a new chapter on intercultural communication and business.
• Expands coverage of topical areas such as health and crisis communication and virtual communication in the workplace.

Introducing Intercultural Communication is the ideal guide to becoming a critical consumer of information and an effective global citizen. It is essential reading for students of intercultural communication across media and communication studies, and international business and management. 

This is an exceptionally versatile textbook. It is easily accessible for students, covering a wide range of areas of and approaches to intercultural communication. The articulated focus on discourse and various areas related to language study (such as intercultural pragmatics) make this book stand out from similar texts.  With highly relevant case studies and thought-provoking tasks, this is a key resource to equip undergraduates with a global mindset and those all-important people skills necessary in today’s workplaces. -- Erika Darics * Previous Edition Review *

Shuang Liu is Associate Professor in the School of Communication and Arts at the University of Queensland, Australia. She is an internationally recognised intercultural communication expert, specialising in the areas of immigration, acculturation, identity negotiation, particularly in relation to older migrants ageing in a foreign land. Zala Volcic is Senior Lecturer in the School of Media, Film and Journalism at Monash University, Australia. She is an expert in researching in media, digital cultures, nationalism, class, and gender. She has taught at different universities around the world, including Franklin University, Switzerland and Pomona College, USA.  Cindy Gallo is is Emeritus Professor in the School of Psychology at The University of Queensland, Australia. She is an internationally renowned senior researcher in intercultural communication, with a special focus on intergroup communication in health context, impact of communication on quality of care, health service delivery, and health promotion.