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The Connected Company

4.50 ( 8 Ratings by Goodreads)
The Connected Company

The Connected Company

(Author) (Author)
4.50 (8 Ratings by Goodreads)
hardback | English
Published: 21 September, 2012
Standard worldwide delivery by Fri, July 3 - Wed, July 8
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Description

Social networking has dramatically altered the way companies react to change. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company's performance runs short of what you've promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up. To keep pace with today's connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time. Connected companies have the advantage, because they learn and move faster than their competitors. In The Connected Company, we examine what they're doing, how they're doing it, and why it works. And we show you how your company can use the same principles to adapt - and thrive - in today's ever-changing global marketplace.
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More Details

Type Book
ISBN13 9781449319052
ISBN10 144931905X
Number Of Pages 304
Item Weight 543 g
Product Dimensions 33 x 229 x 152 mm
Publisher / Reseller O'Reilly Media
Format hardback
Edition 1
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Author's Bio

Dave Gray is the Founder and Chairman of XPLANE, the visual thinking company. Founded in 1993, XPLANE has grown to be the world's leading consulting and design firm focused on information-driven communications. Dave's time is spent researching and writing on visual business, as well as speaking, coaching and delivering workshops to educators, corporate clients and the public. He is also a founding member of VizThink, an international community of Visual Thinkers. Thomas van der Wal has been working with folksonomies since their darkest origins, and is credited with inventing the terms 'folksonomy'and 'infocloud'. He talks and writes about folksonomies more or less continuously. Thomas is also on the Steering Committee of the Web Standards Project and helped found the Information Architecture Institute. He lives in Bethesda, Maryland.

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