Build and maintain resiliency with this practical guide to approaching risk head on and building an effective business continuity strategy. It is critical that every business has a strong continuity plan in the face of heightened global risk and large-scale disruption. Business Continuity Management offers a straightforward and practical guide to building effective contingency plans and maintaining a resilient organization. Including tips, tools and templates, this book is a crucial guide to approaching business-wide disruption. It includes practical solutions built from the author's personal experience managing hundreds of projects in a variety of business settings. This fully updated edition contains new case studies and guidance on the latest organizational challenges, including geopolitical risks, climate change, supply chain disruptions and how businesses can make effective decisions in a world of endless data. With key performance indicators, templates and checklists covering planning, response, reporting and assurance, this book is the essential resource for business continuity and resilience professionals.

"The second edition of Business Continuity Management provides an indispensable guide to navigating the complexities of organizational resilience centred around ISO 22301. James Crask's experience enables him to provide practical strategies for realising effective resilience, empowering organizations to thrive in the face of adversity. Whether you're a seasoned professional or new to the field, this is essential reading for anyone committed to safeguarding their organization's future." * Oliver Gordon, Non-Executive Director, Institute of Strategic Risk Management *
"James Crask has managed to distil his expertise, broad perspective and years of deep thought into this essential guide to all things business continuity management. Whether you're new to the field, or a seasoned practitioner, it provides a comprehensive understanding of what really matters and how to make it work. Using a combination of lessons well-learned and recent relevant events as the basis, this guide really does deliver practical, clear and usable methodologies." * Mark Stringer, Director, EMEA Business Resilience, Salesforce *
"Instead of seeing operational resilience as another regulatory hurdle to overcome, firms should view it as a catalyst to drive change across the business, taking a long-term strategic view on the resilience and the technology that will allow them to thrive in a period of unprecedented uncertainty. The contents of Business Continuity Management provide a practical, easy to follow step-by-step guide for any practitioner keen to know where to start." * Sumaiya Khoda, Director, Group Operational Resilience Risk and Third Party Risk Management *
"If there is one lesson the permacrisis has imparted, it is that the unlikely can-and very likely will-happen. With expert evaluation of the response to Covid, and analysis of the impacts of global conflicts, this up-to-the-minute second edition offers pragmatic approaches for resilience practitioners seeking to grapple with a multitude of simultaneous challenges, and to build a sound case to secure any investment needed for recovery." * Deborah Ritchie, Editor and journalist *

James Crask is Managing Director of Strategic Risk Consulting for Marsh, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority and for the BBC. He is based in London.