Considering the global awareness of human performance issues affecting maintenance personnel, there is enough evidence in the US ASRS reports to establish that systemic problems such as impractical maintenance procedures, inadequate training, and the safety versus profit challenge continue to contribute toward latent failures. Manoj S. Patankar and James C. Taylor strongly believe in incorporating the human factors principles in aviation maintenance. In this, their second of two volumes, they place particular emphasis on applying human factors principles in a book intended to serve as a practical guide, as well as an academic text. Features include: - A real 'how to' approach that serves as a companion to the previous volume: 'Risk Management and Error Reduction in Aviation Maintenance'. - Self-reports of maintenance errors used throughout to illustrate the systemic susceptibility for errors as well as to discuss corresponding solutions. - Two tools - a pre-task scorecard and a post-task scorecard - introduced as means to measure individual as well as organizational safety performance. - Interpersonal trust and professionalism explored in detail. - Ethical and procedural issues associated with collection and analysis of both qualitative as well as quantitative safety data discussed. The intended readership includes aviation maintenance personnel, e.g. FAA-type aircraft mechanics, CAA-type aircraft maintenance engineers, maintenance managers, regulators, and aviation students.

’...the authors have been able to illustrate human factors issues in aviation maintenance in an interesting and constructive way. This book will appeal to a broad audience with its blend of theory, carefully chosen examples, and exercises designed to assist readers with the application of human factors principles in aviation maintenance settings.’ Professor Gerard Fogarty, University of Southern Queensland, Australia ’...an explicit and essential guide for aviation maintenance personnel - FAA-type aircraft mechanics, CAA-type aircraft maintenance engineers, maintenance managers, regulators and aviation students.’ ROSPA Occupational and Health Journal, 2005 '... the book is an excellent reference for quality/training management investigating methods of improving quality, through improvement schemes.' The Aerospace Professional, April 2005

Dr Manoj S. Patankar is Chairman of the Department of Aviation Science, Saint Louis University. Dr. James C. Taylor is retired Adjunct Professor, Santa Clara University. He continues to consult to the aviation industry and resides in Los Altos, California.