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First-line Management: A Practical Approach
First-line Management: A Practical Approach
paperback
Published:
5 May, 1997
paperback
Published:
5 May, 1997
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Description
A broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products. The book considers: managing services and products; recruitment, training and development; budgets and accounts; and customer relationships to the more established repertoire of management styles, organizational behaviour and communications.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780750627993 |
| ISBN10 | 0750627999 |
| Number Of Pages | 320 |
| Item Weight | 838 g |
| Product Dimensions | 186 x 24 x 240 mm |
| Publisher / Reseller | Butterworth-Heinemann Ltd |
| Format | paperback |
| Edition | illustrated edition |
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Media Reviews
This book brings together an excellent range of topics, presented in a clear and forthright manner. Each chapter has good depth to the topic, presented in an extremely readable format - very 'user' friendly.
... this 'financial' chapter is one of the clearest this reviewer has read for some time and the author(s) are to be congratulated on their efforts.
...this makes the book a 'must-buy' for discerning readers. Maurice Westcott, MInstAM (Chief Examiner)