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The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive Assistants

3.78 ( 81 Ratings by Goodreads)
The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive Assistants

The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive Assistants

(Author)
3.78 (81 Ratings by Goodreads)
paperback
Published: 8 January, 2009
Standard worldwide delivery by Fri, July 17 - Wed, July 22
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Description

The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Creme PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization. The Definitive Personal Assistant and Secretarial Handbook is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success. To access all additional resources for this book, visit http://www.koganpage.com/resources/pash
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More Details

Type Book
ISBN13 9780749453459
ISBN10 0749453451
Number Of Pages 256
Item Weight 476 g
Product Dimensions 159 x 15 x 235 mm
Publisher / Reseller Kogan page
Format paperback
Edition 1
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Media Reviews

I wish that 30 years ago, when I was that traditional secretary and rather green behind the ears, I had the opportunity to reference a book such as this. The Definitive Personal Assistant and Secretarial Handbook contains a wealth of knowledge, experience and real life learning from the author, Sue France. This book should be on every PA's desk. It will help you to achieve exceptional status. Leading the Way Magazine November 2009

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Author's Bio

Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA) and was awarded the prestigious award of The Times Creme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

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