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Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change

3.87 ( 119 Ratings by Goodreads)
Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change

Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change

(Author) (Author)
3.87 (119 Ratings by Goodreads)
paperback
Published: 30 June, 2004
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Description

In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change. Using the compass of the intelligences , a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include: the business context for change the political environment and internal barriers to change developing a vision of the future recognizing and dealing with emotional reactions to change creating and implementing innovative ideas sustaining and embedding change Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.
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More Details

Type Book
ISBN13 9780749440336
ISBN10 0749440333
Number Of Pages 240
Item Weight 421 g
Product Dimensions 152 x 24 x 230 mm
Publisher / Reseller Kogan Page
Format paperback
Edition 1
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Media Reviews

Provides practical guidance on how to manage change successfully, be it large scale, such as cultural change, or a series of small, incremental changes Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change. Management Services

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Author's Bio

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page. Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

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