All organizations make products (either good or services) to satisfy customer demand. This means that operations management is an important function in every organization. This latest book in the Fast Tract MBA Series will: - describe the main themes of operations management - emphasize the importance of operations in all types of organization and industry - emphasize strategic issues - cover important ideas and issues, but does not get too entangled in detailed and lengthy discussion - Written in a practical and direct style, this book is intended for busy professionals who watn useful information in a readable form, without the distractions of academic padding.

Donald Waters has over 30 years' experience of teaching and working in logistics and operations management. He is the author of several well-known logistics books, including Global Logistics (also published by Kogan Page). He has lectured extensively in the area and was until recently Professor of Operations Management at the University of Calgary, Canada. Donald Waters is now a visiting professor at various universities, including University of Calgary, Warsaw School of Economics, Czech Management Centre, University of Quebec at Montreal, University of Sheffield, Henley Management College and Edinburgh Business School. He runs a company that is centred around management research and education. He is a member of the CILT.