This guide shows readers how to develop emotional intelligence. Questionnaires enable the evaluation of EQ, and practical exercises nurture emotional literacy skills. Emotional literacy is the ability to understand one's feelings and to empathize with the feelings of others in a way that enhances living. It is now recognized as an important factor in leading a happy and balanced existence. Claude Steiner has created an easy-to-follow, three-stage training programme: firstly, he shows how to open the heart with specific techniques directed at breaking down the barriers which separate people from their feelings; next, readers learn to recognize their feelings and express them productively, and how to listen with empathy as others express their emotions; finally, he shows how to take responsibility by means of defining any problems in relationships, admitting one's role in these problems and making meaningful changes. The ultimate aim is to enable people to have a stable, emotionally-based approach to life. These training methods are based on Steiner's research and 20 years of experience in emotional literacy. Real-life examples reinforce the theories within the book. Claude Steiner is the author of Games Alcoholics Play , Scripts People Live and When a Man Loves a Woman .