Inclusive design not only ensures that products, services, interfaces and environments are easier to use for those with special needs or limitations, but in doing so also makes them better for everyone. Design for Inclusivity, written by a team that has pioneered inclusive design practice internationally, reviews the recent social trends and pressures that have pushed this subject to the fore, and assesses design responses to date in an international context. The authors make the business case for inclusive design and explain the formalisation of the approach in standards and legislation. The text includes case studies which describe transport, product development, IT and service projects, as well as industry-university collaborative projects, and highlights lessons that have been learned. This is very much a practical book. It offers tools, techniques, guidelines and signposts for the reader to key resources, as well as including advice on research methods, and working with users and industry partners.

Roger Coleman is Research Professor in Inclusive Design and Patient Safety, Helen Hamlyn Research Centre, Royal College of Art, London. John Clarkson is Professor of Engineering Design and Director, Engineering Design Centre, University of Cambridge. Hua Dong is Lecturer in Design, Brunel University. Julia Cassim is Senior Research Fellow, Helen Hamlyn Centre, Royal College of Art, London.