What do you do when your client asks you to prepare a half-day course covering every aspect of communication? How do you deal with the participant who doesn't? Or the one who won't stop talking? The authors of this text confront these and other monsters in their trek through the training jungle. They draw on their own experience and that of colleagues. The result is a book that aims to cover all the key elements of the training process, from handling the client before the course, to reflecting on the lessons to be learned afterwards. There are chapters on being a new trainer, troublesome trainees, treacherous hardware, and on group dynamics. For each topic they give examples and offer a range of possible solutions.