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Managing a Quality Service
Managing a Quality Service
paperback
Published:
8 October, 2004
paperback
Published:
8 October, 2004
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Description
Written by well-known social care expert Linda Nazarko, Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission, including chapers on:
- Enabling and developing staff
- Partners in care
- Managing expectations and planning for the future
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780435401276 |
| ISBN10 | 0435401270 |
| Number Of Pages | 272 |
| Item Weight | 724 g |
| Product Dimensions | 14 x 265 x 195 mm |
| Publisher / Reseller | Heinemann |
| Format | paperback |
| Edition | 1 |
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