Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.

Getting Results provides a readable and practical introduction to the subject, including:

Managing a project and/or projects
Managing processes
Marketing for non-specialists
Solving service; problems
Improving customer service
Understanding your market
Putting customers first
Managing customer service; Improving performance.

Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Bernice Walmsley is trained in psychology and specialises in business, management, careers, education and self-help. She has written many successful books on a wide range of topics.

The Chartered Management Institute is the only chartered professional body that is dedicated to management and leadership. They are committed to raising the performance of business by championing management and to ensuring managers have the confidence and knowledge to do their job to the best of their ability, to equip them with the necessary skills to deal with the challenges and decisions they face throughout their career and to realise the full potential of managers and their organisations.