0.9Kg of CO2
112 litre(s) of Water
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1 book donated to global literacy projects
How to Handle Tough Situations at Work: A manager's guide to over 100 testing situations
How to Handle Tough Situations at Work: A manager's guide to over 100 testing situations
paperback
Published:
5 November, 2002
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Description
Most books for managers shy away from the unsavoury areas of discipline and traditionally the first port of call for advice has been the HR Department. How to Handle Tough Situations tackles difficult situations at work head-on. Readers will learn how to cope with problems at work so that they stay on the right side of the law, and act in the best interests of all parties wherever possible. It contains a tools, principles and techniques to help managers handle difficult workplace situations competently and professionally.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780273656036 |
| ISBN10 | 0273656031 |
| Number Of Pages | 224 |
| Item Weight | 399 g |
| Product Dimensions | 150 x 16 x 232 mm |
| Publisher / Reseller | Pearson |
| Format | paperback |
| Edition | 1 |
Author's Bio
Malcolm Hornby is a Management Consultant and Trainer with Delta Management, a Human Resource consultancy, which he founded in 1990. He specialises in initiatives associated with organisational change involving communication skills, managing change, leadership and teams, and organisational development. Over the past 15 years, Malcolm has trained hundreds of people in organisations as diverse as the prison service, accountancy, medicine, local government, engineering, software systems, food manufacture and pharmaceuticals. He has written numerous articles on management skills, is the author of 3 Easy Steps to the Job You Want, Prentice Hall (now in its 2nd edition) and is Managing Director of the E-commerce business TheJobSearchersSuperstore.com.