The second edition of this text provides the reader with a detailed understanding of both the role and purpose of quantitative techniques in effective management and in the process of managerial decision making. Focusing on the practical uses of the techniques, the text encompasses a mixture of quantitative methods including data presentation and analysis techniques and basic operational research models. The author focuses on specific quantitative skills development and provides the manager with a detailed overview of how such techniques fit into the wider management process. A real-life case study appears at the end of each chapter along with a fully worked exam-style example. Solutions to student activities appear at the end of the text.