How can we make health care processes safer and more consistent? How do we improve care outcomes for patients? With a range of coaching tips, activities, scenarios and reflective exercises, this book enables you to translate current research on patient safety in to everyday good practice, by increasing understanding of the key concepts and helping you to develop strategies to minimise the risk of patient harm. It focusses on Human Factors to support understanding of the relationship between human behaviour and fallibility, and the design of systems and processes, environments, tools, tasks and technology to improve patient safety. It also reflects the WHO Patient Safety Curriculum. Patient Safety is an essential text for all healthcare professionals.

Heather Gluyas is Lecturer in the School of Health Professions at Murdoch University, Australia, and Adjunct Professor in the School of Nursing and Midwifery at University of Notre Dame, Australia. She completed her doctoral studies in Patient Safety in 2008. Dr Gluyas lectures in the areas of Quality and Safety, Human Factors and Clinical and Corporate Governance, as well as providing consultancy nationally and internationally in the areas of Patient Safety, Human Factors, and Quality and Risk Management.

Paul Morrison is Dean of the School of Health Professions at Murdoch University in Perth, Australia. He has a long-standing interest in the education of health professionals and has worked in health care and university settings in Ireland, the UK and Australia. He is a registered nurse and a registered psychologist with an established track record of applied research and is widely published.