From internationally bestselling author and retired FBI agent Joe Navarro, a ground-breaking look at the five powerful principles that set exceptional individuals apart

Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distils a lifetime of experience into five principles that outstanding individuals live by:

Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.
Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.
Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.
Action: Build shared purpose and lead by example.
Psychological Comfort: Discover the secret ingredient of exceptional individuals.

Be Exceptional is the culmination of Joe Navarro’s decades spent analysing human behaviour, conducting more than 10,000 interviews in the field, and making high-stakes behavioural assessments. Drawing upon case studies from history, compelling first-hand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.

Joe Navarro was a career FBI agent specialising in non-verbal communications and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today show, the CBS Early Show, CNN, Fox News, and other major media. He lives in Tampa, Florida.