Relationship Marketing: Winning and Keeping Customers (CIM Professional Development)
by Martin Christopher, Adrian Payne, Helen Peck, Moira Clark
ISBN 13: 9780750640176
Format: Paperback (320 pages) Publisher: Butterworth-Heinemann Ltd Published: 23 Mar 1998
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Time Management and Personal Development
by John Adair, Melanie Allen
ISBN 13: 9781854181824
Format: Paperback (145 pages) Publisher: Thorogood Published: 21 Dec 1999
ISO 9001: 2000 Audit Procedures
by Ray Tricker (MSc IEng FIET FCIM FIQA FIRSE)
ISBN 13: 9780750654364
Format: Paperback (292 pages) Publisher: A Butterworth-Heinemann Title Published: 12 Nov 2001 Other Format: Paperback
Total Quality Management in a week 2nd edition (IAW)
by John MacDonald
ISBN 13: 9780340711910
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Ltd Published: 08 Apr 1998
Total Organizational Excellence: Achieving World-class Performance
by John S Oakland
ISBN 13: 9780750652711
Format: Paperback (271 pages) Publisher: A Butterworth-Heinemann Title Published: 30 Aug 2001 Other Format: Hardcover
What Is Six Sigma?
by Peter S. Pande, Lawrence Holpp
ISBN 13: 9780071381857
Format: Paperback (98 pages) Publisher: McGraw-Hill Professional Published: 01 Nov 2001
ISO 9000
by Brian Rothery
ISBN 13: 9780566090936
Format: Hardcover (182 pages) Publisher: Gower Publishing Ltd Published: 13 Jun 1991
Total Quality: Success Through People
by Ron Collard
ISBN 13: 9780852925119
Format: Hardcover (216 pages) Publisher: Chartered Institute of Personnel & Development Published: 01 Apr 1993 Other Format: Hardcover
How To Eat An Elephant: A Slice-by-slice Guide to Total Quality Management (Management S.)
by John Gilbert
ISBN 13: 9781872807805
Format: Paperback (224 pages) Publisher: Hodder Education Published: 04 Feb 1993
Teach Yourself Performance Management (Tybu)
by Phil Baguley
ISBN 13: 9780340876145
Format: Paperback (192 pages) Publisher: Teach Yourself Books Published: 26 Sep 2003
Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)
by Martin Christopher, Adrian Payne, David Ballantyne
ISBN 13: 9780750609784
Format: Paperback (204 pages) Publisher: Butterworth-Heinemann Ltd Published: 15 Feb 1993
Beyond Total Quality Management (Sheldon Business Books)
by Larry Reynolds
ISBN 13: 9780859696753
Format: Paperback (112 pages) Publisher: Sheldon Press Published: 24 Feb 1994