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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
paperback
Published:
1 September, 2005
Description
More Details
| Type | Book |
|---|---|
| ISBN13 | 9780814472903 |
| ISBN10 | 0814472907 |
| Number Of Pages | 224 |
| Item Weight | 499 g |
| Product Dimensions | 19 x 235 x 178 mm |
| Publisher / Reseller | Amacom |
| Format | paperback |
Media Reviews
.,. great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
... great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
. .. great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
.. . great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
.. . great resource for beginners looking to save both time and money while providing their employees with the training they need.
-Niche Magazine
Author's Bio
Renee Evenson has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.