Dealing with Difficult People (Creating Success Series)

Dealing with Difficult People (Creating Success Series)

by RoyLilley (Author)

Synopsis

Praise and Reviews It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards. OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December 2001 Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including: recognising the seven difficult types of people; what conflict is and how to handle it; handling aggressive people; motivating lazy colleagues; dealing with difficult customers; handling complaints. Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.

$2.33

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Quantity

1 in stock

More Information

Format: Paperback
Pages: 160
Publisher: Kogan Page Ltd
Published: 08 Nov 2001

ISBN 10: 0749436913
ISBN 13: 9780749436919

Media Reviews
Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance. Business Executive, April 2005
Author Bio
Roy Lilley Roy Lilley is a well-known journalist who writes a regular column in Healthcare Today. He is Chairman of the Homewood NHS Trust, and along with Chief Executive (Eve Richardson), they merged the Trust with their neighbouring Community Trust, Weybourne, to create Bournewood NHS Trust.