Frequently Asked Questions
- How long will it take for my order to arrive?
- Do you offer expedited / next day delivery?
- How does shipping for Magic Bundles work?
- I am not happy with my order, what will you do about it?
- Can I return my order?
- I want to change the shipping address or upgrade the shipping speed but I already placed my order, what can I do?
- What condition are your books in?
- Can you provide more details about a specific item you’re selling?
- How do I use a discount code?
For full details on delivery times and charges, please visit our shipping page section.
A brief summary of delivery times and charges is below:
|UK||2-5 Days||FREE||24 hours||£3.99|
|Europe*||3-14 Days||Flat £2.99 for any size of order||Not currently available||n/a|
|USA/Canada||5-15 Days||Not currently available||n/a|
|Aus/NZ||5-15 Days||Not currently available||n/a|
|Rest of World||5-21 Days||Not currently available||n/a|
* The countries included as part of Europe are currently: Austria, Belgium, Cyprus,
Czech Republic, Denmark, Finland, France, Germany, Greece, Luxembourg, Malta, Poland,
Republic of Ireland, Italy, Malta, Netherlands, Norway, Portugal, San Marino, Slovenia,
Spain, Sweden and Switzerland. Countries not in this list will be charged at 'Rest
of World' delivery rates.
** If your country is not currently on the dropdown list during the registration or checkout process then unfortunately we cannot ship to you at this time. We are always rechecking those countries we ship to and if your country is not on there now, look back shortly and we may have updated our ship-to list.
*** We guarantee all orders placed before 12pm will be shipped same day and will reach customers by the next working day. Express shipping is currently only available to customers within the UK, we are seeking to offer this service to all customers so please check back regularly if you live outside the UK for updates to see if we have expanded our offer.
Remember you can track your order anytime. If your order has exceeded the estimate delivery time fill up our online enquiry form or drop us an email on firstname.lastname@example.org and we will chase it up for you.
When you buy used books for delivery in the UK we can offer an express delivery for just £3.99. For this, we guarantee all orders placed before 12pm will be shipped same day and will reach customers by the next working day. However, we cannot currently offer expedited shipping on international orders or new books, but we’re working on making this possible in the future.
Shipping is free for all bundles being delivered within the UK. For all orders outside ot the UK we have a flat fee of £2.99 for delivery.
Fill up our online enquiry form or drop us an email describing the problem and find out, email@example.com. We never leave our customers out of pocket, and try 100% to leave them satisfied
Of course you can, click here to check out our returns section for more details.
Fill in our online enquiry form or drop us an email at firstname.lastname@example.org, and if its still in our distribution centre we'll send a hunting party to track down your item and make your requested changes.
Different books reach us in different conditions. Here is what our different condition
Used-Good: The book has clearly been used before but there are will be minimal damage to the book meaning it has a lot of life left in it. The pages might be slightly dog eared, but the book will not be ripped or torn in any way, the cover will be in good condition and the book will not have any smells or odours from previous owners. Textbooks may have some highlighting in them from previous owners but this will be limited to a few pages, otherwise we will not grade it at this level.
Used-Like New: These books are all but new. This means they may originally have had a plastic shrink wrap on them which has since disappeared or they may have been sitting around in a bookshop for a while waiting for a buyer but other than, the condition will be mint.
Brand New: Erm…well…Exactly what it says. Brand New, directly from the publisher or printer.
When you view your shopping bag, you should see a ‘Discount Code’ box. Simply write your code in here and hit enter and your discount will be applied to your basket!